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CREATE AI APPLICATIONS
Designing your application
Conversation Design
Conversational Patterns
Transfer
Additional information
Previous
Example dialog
Next
Closing
Last updated
1 year ago
Resources and Links
Academic literature
Web resources, blogs
Hybrid Service Recovery: Design for Seamless Inquiry Handovers between Conversational Agents and Human Service Agents
A Role-Selected Sharing Network for Joint Machine-Human Chatting Handoff and Service Satisfaction Analysis
Why ‘containment rate’ is NOT the best way to measure your chatbot or voicebot
