> For the complete documentation index, see [llms.txt](https://docs.opendialog.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.opendialog.ai/core-concepts/the-opendialog-workspace/opendialog-account-management/account-security.md).

# Account Security

We have implemented

### Locked out of your account

If you get locked out of your account, you can request for the account to be unblocked by following the steps below:

1. Contact [Support@OpenDialog.ai](<mailto:Support@OpenDialog.ai >) and incl. your instance ID within the email.
2. Once the email is received the OpenDialog customer support team will be in touch to confirm a few details from your account.
3. Once completed, we will unblock your account.


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