# Account Security We have implemented ### Locked out of your account If you get locked out of your account, you can request for the account to be unblocked by following the steps below: 1. Contact [Support@OpenDialog.ai]() and incl. your instance ID within the email. 2. Once the email is received the OpenDialog customer support team will be in touch to confirm a few details from your account. 3. Once completed, we will unblock your account. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.opendialog.ai/core-concepts/the-opendialog-workspace/opendialog-account-management/account-security.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.