# Account Security We have implemented ### Locked out of your account If you get locked out of your account, you can request for the account to be unblocked by following the steps below: 1. Contact [Support@OpenDialog.ai]() and incl. your instance ID within the email. 2. Once the email is received the OpenDialog customer support team will be in touch to confirm a few details from your account. 3. Once completed, we will unblock your account.