Academic literature
Resilient Chatbots: Repair Strategy Preferences for Conversational Breakdowns
Say it Like You Mean it: Priming for Structure in Caller Responses to a Spoken Dialog System
An Introduction to Conversation Analysis
A data-driven model of explanations for a chatbot that helps to practice conversation in a foreign language
The Preference for Self-Correction in the Organization of Repair in Conversation
Conversational Repair in Chatbots for Customer Service: The Effect of Expressing Uncertainty and Suggesting Alternatives
Web resources, blogs
Repair in Conversation Analysis
Users prefer repair with options listed (Ashktorab et al. 2019), and options should probably be listed before the question (Sheeder & Balogh 2003).
Last updated 3 years ago
