Additional information
Resources and Links
Section titled “Resources and Links ”- Academic literature
- Resilient Chatbots: Repair Strategy Preferences for Conversational Breakdowns
- Say it Like You Mean it: Priming for Structure in Caller Responses to a Spoken Dialog System
- An Introduction to Conversation Analysis
- A data-driven model of explanations for a chatbot that helps to practice conversation in a foreign language
- The Preference for Self-Correction in the Organization of Repair in Conversation
- Conversational Repair in Chatbots for Customer Service: The Effect of Expressing Uncertainty and Suggesting Alternatives
- Web resources, blogs
Research Highlights
Section titled “Research Highlights”Users prefer repair with options listed (Ashktorab et al. 2019), and options should probably be listed before the question (Sheeder & Balogh 2003).