List Message
List messages allow for multiple messages to be combined into a single message for the user that is displayed as a carousel that users can scroll between. These are good for displaying multiple search
What is a list message?
Section titled “What is a list message?”List messages allow for multiple messages to be combined into a single message for the user that is displayed as a carousel that users can scroll between. These are good for displaying multiple search.
A list message is a message that essentially looks like a carousel. Within this carousel you can have multiple different items, like a list, that contain information. List messages work well together with rich messages but can be used as a wrapper for any messages types.
When to use list messages
Section titled “When to use list messages”A carousel list message in your OpenDialog chatbot can be quite useful for various purposes. For example, if you’re running an e-commerce chatbot, a carousel can display multiple products at once, allowing users to browse through a selection and choose what interests them. They add visual interest to the conversation, making interactions more engaging and intuitive for users.
How to create a list message
Section titled “How to create a list message”Via the custom message in Message Editor
Section titled “Via the custom message in Message Editor”Navigate to the Message Editor and create a Custom Message. Select list-message from the message type drop down menu and the XML Snippet field will automatically be populated with a code template.
Fill in the template with the properties of your particular message and when you are happy with it make sure to save your message and test it in the Test Preview chat window.
XML Snippet
Section titled “XML Snippet”<list-message> <item><text-message>{text_message}</text-message></item> <item><image-message>{image_message}</image-message></item> <item><rich-message>{rich_message}</rich-message></item></list-message>Properties
Section titled “Properties”Within each item of your list message, you can also add a rich message. See the rich message page for more information
How to use a list message
Section titled “How to use a list message”How to construct a list message
Section titled “How to construct a list message”When structuring a message, you are able to use multiple different message blocks together to create the message that you are looking for. However, when it comes to ordering and structing these, there are some rules that need to be followed. To learn more about this, please head to the Constructing Messages page for more information.