# Introduction

<figure><img src="https://3203401256-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdP6xFXXyeBbibro1Ywnq%2Fuploads%2FAiYr9GADNfnLZopYSrcR%2F1270x760%20-%20Image%20(20).png?alt=media&#x26;token=8d5688f2-9251-4060-a048-01df68e98ba0" alt="The Open dialog conversation engine displaying features available to build robust conversations"><figcaption><p>OpenDialog: AI Agent Management System</p></figcaption></figure>

### Welcome 👋

> OpenDialog is a no-code AI Agent Management System with a unique methodology for designing, maintaining and scaling enterprise-grade conversational AI Agents quickly and safely.

From chatbots that answer questions using your own documents to powerful AI agents that integrate with your systems and execute complex tasks, OpenDialog enables you to get started quickly, scale effectively and maintain apps reliably over time.&#x20;

### Why use OpenDialog?

* OpenDialog makes it easy for non-technical people to take control of prompt engineering and user experience design with a beautiful no-code interface that supports sophisticated solutions while being easy to use.
* OpenDialog makes developer teams more efficient so you can release solutions faster. You can focus on your specific problem while OpenDialog handles all the issues that come with a GenAI tech-stack.&#x20;
* OpenDialog gives the business confidence to start with GenAI as it enables you to build applications that are safe and trustworthy with detailed analytics and auditing.

### What can you do with OpenDialog?

* design, manage and integrate [LLM prompts](https://docs.opendialog.ai/opendialog-platform/interpreters-and-natural-language-understanding/llm-actions) in your AI agent, powered by different LLM model providers.
* enhance your AI agent knowledge with your own documents with [vectorisation and RAG support](https://docs.opendialog.ai/opendialog-platform/interpreters-and-natural-language-understanding#semantic-search-and-rag).
* make [API calls](https://docs.opendialog.ai/opendialog-platform/actions/actions-from-library) to your own applications and use that information in your AI apps.
* provide a [rich conversation-first web experience ](https://docs.opendialog.ai/opendialog-platform/conversation-designer/message-design/message-types)with chat, form widgets, payments, file uploads, maps, calendars and a [flexible SDK](https://docs.opendialog.ai/developing-with-opendialog/webchat/sdk) to customise and enhance..
* keep track of every interaction and every decision point gaining [rich analytics and a clearly auditable trace](https://docs.opendialog.ai/opendialog-platform/monitoring-your-application).
* All of this in a no-code application builder that can scale with your needs from a few dozen conversations a day as you are prototyping to 100s of thousands.

### Want to find out what's new?

We are constantly improving the OpenDialog product and finding new ways to transform the power of Generative AI into useful conversational experiences.  Check out our [**release notes**](https://docs.opendialog.ai/release-notes/release-notes) for the latest updates.

### Get Started

*We have laaunched an AI Accelerator Program to help individuals and teams get started quickly with OpenDialog and get all the expert support they need.*&#x20;

*Visit* [*https://opendialog.ai/opendialog-ai-accelerator-program/*](https://opendialog.ai/opendialog-ai-accelerator-program/) *to apply!*

## OpenDialog Features

<figure><img src="https://3203401256-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdP6xFXXyeBbibro1Ywnq%2Fuploads%2FKblkZsnApOnJXGw8AHVp%2F1270x760%20-%20Image%20(22).png?alt=media&#x26;token=00be5652-8445-420b-ae62-a3af323ab4cb" alt=""><figcaption><p>Manage LLM prompts and integrate with your application data</p></figcaption></figure>

<figure><img src="https://3203401256-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdP6xFXXyeBbibro1Ywnq%2Fuploads%2Fknx5PNq5cEKchdaX3d9o%2F1270x760%20-%20Image%20(23).png?alt=media&#x26;token=105f067f-223f-49da-ac4f-8a1da6bc3ac2" alt=""><figcaption><p>Build RAG services from your own document sources and integrate in your AI Agents</p></figcaption></figure>

<figure><img src="https://3203401256-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdP6xFXXyeBbibro1Ywnq%2Fuploads%2FiDybrG726B4ai9FTq2H2%2F1270x760%20-%20Image%20(24).png?alt=media&#x26;token=8aa0b1ce-38c9-4455-b22a-292c1398db15" alt=""><figcaption><p>Use Semantic Classification to identify intents at just the right level for your application</p></figcaption></figure>

<figure><img src="https://3203401256-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdP6xFXXyeBbibro1Ywnq%2Fuploads%2F0Xa6R5PtIFKI67SlQS9m%2F1270x760%20-%20Image%20(26).png?alt=media&#x26;token=f4dd8723-c43f-4d1c-a8c3-0677f9c39e21" alt=""><figcaption><p>Design conversations and track every decision with our detailed analytics </p></figcaption></figure>

<figure><img src="https://3203401256-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdP6xFXXyeBbibro1Ywnq%2Fuploads%2Fg7YDf473PjWWSnsN5Zoq%2F1270x760%20-%20Image%20(27).png?alt=media&#x26;token=3cc962fb-232d-4326-8519-e4219d219a30" alt=""><figcaption><p>Track what users are saying and where in the conversation they are saying it and use it to improve your application</p></figcaption></figure>

<figure><img src="https://3203401256-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdP6xFXXyeBbibro1Ywnq%2Fuploads%2FtGcrMe5usvF8fX4h0TsW%2F1270x760%20-%20Image%20(21).png?alt=media&#x26;token=765eda18-2712-4621-adb2-f8fe77148fb1" alt=""><figcaption><p>Create multiple types of messages, embed widgets and customise with our SDK</p></figcaption></figure>

<figure><img src="https://3203401256-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdP6xFXXyeBbibro1Ywnq%2Fuploads%2FroWD6ePxKo46jiyQP9TO%2F1270x760%20-%20Image%20(30).png?alt=media&#x26;token=49111a08-b2a3-4d95-9932-331437cfeff7" alt=""><figcaption><p>A wealth of widgets to customise your AI Agent and make life easier for your users</p></figcaption></figure>

<figure><img src="https://3203401256-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdP6xFXXyeBbibro1Ywnq%2Fuploads%2F6kPysgsXyfZ12mB8n0AB%2F1270x760%20-%20Image%20(31).png?alt=media&#x26;token=666dcc97-ffff-420a-b2c7-11152249eab8" alt=""><figcaption><p>Customise brand and style for your users and customers</p></figcaption></figure>

<figure><img src="https://3203401256-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdP6xFXXyeBbibro1Ywnq%2Fuploads%2F8tmaMOTpKYL6a0VkQr1E%2F1270x760%20-%20Image%20(32).png?alt=media&#x26;token=4790b9d9-b396-4e6b-a68d-a71d56a890b6" alt=""><figcaption><p>Accessible to AA standards</p></figcaption></figure>

<figure><img src="https://3203401256-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdP6xFXXyeBbibro1Ywnq%2Fuploads%2FAJpBnTqPWVQaez4ubqmL%2F1270x760%20-%20Image%20(34).png?alt=media&#x26;token=c47622e5-f7cb-4a21-aa4a-1bfc928c8eb6" alt=""><figcaption><p>With a powerful SDK to customise further </p></figcaption></figure>

<figure><img src="https://3203401256-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdP6xFXXyeBbibro1Ywnq%2Fuploads%2F2FYRJmDZEUh9qKOau0hv%2F1270x760%20-%20Image%20(28).png?alt=media&#x26;token=bda06a91-15ef-4bb7-aefc-154bbc9049ab" alt=""><figcaption><p>Integrate with your own applications and flexibly pull data into your AI agent and prompts</p></figcaption></figure>

<figure><img src="https://3203401256-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdP6xFXXyeBbibro1Ywnq%2Fuploads%2FFHu9HckJfbBzTSXV92iw%2F1270x760%20-%20Image%20(29).png?alt=media&#x26;token=5051e698-0cf3-4fce-86cb-1fa7a79d2a61" alt=""><figcaption><p>Translation support to launch your AI Agent across multiple locales</p></figcaption></figure>

<figure><img src="https://3203401256-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdP6xFXXyeBbibro1Ywnq%2Fuploads%2FoVxHFuYPdI2DFKSZTclq%2F1270x760%20-%20Image%20(33).png?alt=media&#x26;token=bf473415-00fb-442e-8460-f229440a0372" alt=""><figcaption><p>With a unique preview and test environment to help you build with confidence </p></figcaption></figure>

<table data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th><th data-hidden data-card-cover data-type="files"></th></tr></thead><tbody><tr><td></td><td><a href="../core-concepts"><strong>Core concepts</strong></a></td><td>The core concepts that underpin the OpenDialog  interface, framework and models.</td><td><a href="../core-concepts">core-concepts</a></td><td></td></tr><tr><td></td><td><a href="../opendialog-platform"><strong>Create</strong> <strong>AI Applications</strong></a></td><td>Discover how to build your own GenAI-powered application using the OpenDialog model.</td><td><a href="../opendialog-platform">opendialog-platform</a></td><td></td></tr><tr><td></td><td><a href="../developing-with-opendialog"><strong>Develop with OD</strong></a></td><td>Back-end engineering aspects including integrations and our API documentation.</td><td><a href="../developing-with-opendialog">developing-with-opendialog</a></td><td></td></tr></tbody></table>

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