OpenDialog Docs
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  • GETTING STARTED
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  • STEP BY STEP GUIDES
    • AI Agent Creation Overview
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  • CORE CONCEPTS
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  • CREATE AI APPLICATIONS
    • Designing your application
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        • Conversational Patterns
          • Introduction to conversational patterns
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            • Using in OpenDialog
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            • Types of repair
            • User request not understood
            • Example dialog
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            • Example dialog
            • Additional information
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      • Message Design
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        • Using Attributes in Messages
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      • Webchat Interface design
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            • Google Dialogflow Knowledge Base
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        • Using a language service interpreter
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      • LLM Actions
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        • Chatwoot
    • Previewing your application
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    • FAQ
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  • Developing With OpenDialog
    • Integrating with OpenDialog
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    • WebChat
      • Chat API
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      • Load Webchat within page Element
      • How to enable JavaScript in your browser
      • SDK
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        • Custom Components
    • External APIs
  • Release Notes
    • Version 3 Upgrade Guide
    • Release Notes
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On this page
  1. CREATE AI APPLICATIONS
  2. Designing your application
  3. Conversation Design
  4. Conversational Patterns
  5. Information collection

Example dialog

In this Hospitality use case, the user wants to make a restaurant reservation. The bot helps them do this by collecting the relevant information.

Bot: I can help you make a reservation. Okay, so you’re looking for a reservation at Bella Italia, at 7pm tonight, is that right?

User: Yes.

Bot: Great. How many people will there be?

User: Four people.

Bot: Okay, a reservation for four at 7pm tonight at Bella Italia. Let me check with them.

[Bot checks availability]

Bot: It looks like there is nothing available then, but there is an opening at 7:30pm. How does that sound?

User: That works.

Bot: I can book it for you, using the same name as your hotel reservation, Jason Bourne. Shall I book it for you?

User: Yes.

[Bot books the reservation]

Bot: Done! You’re booked for a table for four at 7:30pm tonight at Bella Italia.

User: Oh, one question. Does Bella Italia have gluten free options?

Bot: Unfortunately, I don’t know the details of their menu, but I can call them for you if you’d like to ask directly. Shall I do that?

User: Yes please.

Bot: Sure thing, one second.

This sample interaction includes direct information collection (How many people?), as well as repair (nothing available at requested time), and a transfer when the user asks a question the bot cannot answer. The information collection process is central to booking the reservation, but the associated patterns of repair and transfer are key to successfully managing the interaction.

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Last updated 1 year ago