Conversation structure

With a customer journey map/diagram and sample dialog in hand, we can now take the final step towards creating a structure to implement in the OpenDialog platform. Specifically, we map journey steps to conversation components, and define any sub-journey steps as scenes.

The sample dialogs then help us define the turns and intents.

This step is the "glue" between the work we've done so far to inform the design, and the actual design in the platform.

As an example, consider the following diagram:

Extract of a diagram

Mapping this to conversations and scenes could look like this:

Extract with conversations and scenes

With the added level of detail, it becomes more straightforward to start implementing the structure in the OpenDialog conversation designer.