# Select resources

The goal of this page is NOT to be a comprehensive list of resources on conversation design and UX. It is also not an endorsement (or lack thereof) of thought leaders and those who publish in the space. It is simply a list of resources that have been relevant to the conversation design team. Some of these resources are not specific to conversation design and instead focus on more traditional interfaces such as web and mobile app. There is much we can learn from these sources and apply to conversational interfaces.

**Conversation design**

There are a number of valuable resources, both newer and older (and still very relevant), some more academic in nature, some less.

* [Conversations with Things](https://www.amazon.com/Conversations-Things-Design-Chat-Voice/dp/1933820268/ref=sr_1_1?keywords=conversations+with+things). Diana Deibel , Rebecca Evanhoe
* [Design Conversationnel](https://www.maaikecoppens.com/) (in French). Maaike Coppens
* [Conversation Design Articles](https://www.linkedin.com/in/rawanabushaban/). Rawan AbuShaban

**UX strategy**

While these books are not focused on conversational experiences, the principles of UX strategy equally apply to the user experience aspects of conversational experiences.

* [UX Strategy](https://www.amazon.com/UX-Strategy-Techniques-Innovative-Solutions/dp/1492052434). Jaime Levy. With toolkit at jaimelevy.com
* [Remote Usability Testing](https://www.amazon.com/Remote-Usability-Testing-Actionable-geographies/dp/1788999045). Inge De Bleecker, Rebecca Okoroji.

**Assistant personality and tone**

The assistant's personality and tone are a critical part of a successful conversational experience. Much can be learned from UX writing and applied to conversational AI.

* [Strategic Writing for UX](https://www.amazon.com/Strategic-Writing-Engagement-Conversion-Retention/dp/1492049395). Torrey Podmajersky.
* [Verbal Design System Workbook and articles](https://www.linkedin.com/in/daniwd/). Niaw de Leon.

**Psychology for user experience**

Another UX resource with a wealth of information that can be applied to conversational experiences.

* [Designing With the Mind in Mind](https://www.amazon.com/dp/0128182024). Jeff Johnson.

**Large language models and ChatGPT**

* [Prompt Engineering](https://www.promptingguide.ai/).
* [LLMs](https://gpt.aman.ai) and [Transformers](https://aman.ai/primers/ai/transformers/).

**Natural language processing**

* [Speech and Language Processing](http://web.stanford.edu/~jurafsky/slp3/) (3rd ed). Dan Jurafsky, James Martin.

**Target audience: older adults**

* [11 Guidelines for Writing Microcopy that Helps Older Adults Use Your Product](https://uxdesign.cc/golden-microcopy-helping-older-users-use-your-product-f0f1b173aa3e). Kinneret Yifrah.
* [The Future of AI and Older Adults](https://www.ageinplacetech.com/page/future-ai-and-older-adults-2023) and other articles and research. Laurie Orlov.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.opendialog.ai/opendialog-platform/conversation-designer/conversation-design/introduction/select-resources.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.