Progress Bar Message

This page describes where to use and find a progress bar message type

What is a progress bar message

Progress bar messages can give the user a sense of how far they have advanced through the interaction.

When to use progress bar messages

For some interactions it is important to give the user information about the conversation itself to keep them engaged or reassure them that they are making progress towards completing their task with the chat bot.

This can be especially useful for conversations that involve answering a longer string of questions when we are collecting data from the user or for tasks that are made up of multiple steps e.g. giving identifying information, then filling out a form and finally uploading documents.

How to create a progress bar message

Via the custom message in Message Editor

Navigate to the Message Editor and create a Custom Message. Copy the XML snippet at the bottom of this page into the black box and your chat message will appear in the Preview panel.

Fill in the template with the properties of your particular message and when you are happy with it make sure to save your message and test it in the Test Preview chat window.

How to create a progress bar message in the custom message block

XML Snippet

So, for example, the snippet below would show that the Claim Process is 10% complete.

<meta-message>
  <data name="progressPercent">10%</data>
  <data name="progressText">Claim Process Completion</data>
</meta-message>

Properties

< data name= this is the ‘title’ of the data you are presenting.
<data> this is the value you would like that data to display at this point in the conversation