OpenDialog Docs
OpenDialog 2023.1
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Release Notes

Learn about our product's newest updates and enhancements that will make your conversational applications better.

July 2023

New Features

  • Language Services: OpenDialog introduces Language Services, a centralized no-code interface for integrating, managing, and training your language models directly in OpenDialog. Available language services currently include : OpenDialog default intent classification, OpenAI-powered intent classification. Further language services will become available soon, including embeddings-powered Q&A.
This feature is currently in beta release and available on demand. If you want to access Language Services, get in touch via [email protected]
  • Send to Email: You can now trigger an e-mail to be sent during a user's conversation with your application, personalizing its content with variables from the context.
  • Microsoft Conversation Analysis Interpreter: OpenDialog allows you to integrate with your own language models via our Interpreter feature. Our Interpreter feature now also supports integration with the Microsoft Conversation Analysis service.
  • Microsoft Question Answering Interpreter: OpenDialog allows you to integrate with your own language models via our Interpreter feature. Our Interpreter feature now also supports integration with the Microsoft Question Answering service.
  • Webhook interpreter: In July, we also added a webhook interpreter to integrate with external language models without direct OD integration through webhooks.

Improvements

  • We have added two new actions to the Action Library: storing the state of the conversation in the user context and returning to that state during the conversation.
  • Persistence of the user context when using virtual intents
  • Performance fixes

June 2023

New Features

  • Freshdesk integration: The Freshdesk action lets you set up a connection between OpenDialog and your Freshdesk ticketing system, which you can then use within your conversation design.
  • Conversation hand-off: OpenDialog now allows you to set up a seamless handover to a human agent without interrupting the conversation.

Improvements