Release Notes
Learn about our product's newest updates and enhancements that will make your conversational applications better.
- Language Services: OpenDialog introduces Language Services, a centralized no-code interface for integrating, managing, and training your language models directly in OpenDialog. Available language services currently include : OpenDialog default intent classification, OpenAI-powered intent classification. Further language services will become available soon, including embeddings-powered Q&A.
This feature is currently in beta release and available on demand. If you want to access Language Services, get in touch via [email protected]
- Send to Email: You can now trigger an e-mail to be sent during a user's conversation with your application, personalizing its content with variables from the context.
- Microsoft Conversation Analysis Interpreter: OpenDialog allows you to integrate with your own language models via our Interpreter feature. Our Interpreter feature now also supports integration with the Microsoft Conversation Analysis service.
- Microsoft Question Answering Interpreter: OpenDialog allows you to integrate with your own language models via our Interpreter feature. Our Interpreter feature now also supports integration with the Microsoft Question Answering service.
- Webhook interpreter: In July, we also added a webhook interpreter to integrate with external language models without direct OD integration through webhooks.
- We have added two new actions to the Action Library: storing the state of the conversation in the user context and returning to that state during the conversation.
- Persistence of the user context when using virtual intents
- Performance fixes
- Freshdesk integration: The Freshdesk action lets you set up a connection between OpenDialog and your Freshdesk ticketing system, which you can then use within your conversation design.
- Conversation hand-off: OpenDialog now allows you to set up a seamless handover to a human agent without interrupting the conversation.
Last modified 1mo ago