Actions from library
This section describes the different actions that are available through the actions library .
Freshdesk action
Section titled “Freshdesk action”The Freshdesk action lets you set up a connection between OpenDialog and your Freshdesk ticketing system, which you can then use within your conversation design.
👉🏻 View detailed instructions for setting up and using your Freshdesk action
Custom actions
Section titled “Custom actions”If custom actions have been built for your application and/or account specifically, you will also find these in the Action library under the Custom section.