# Actions from library ## Freshdesk action The Freshdesk action lets you set up a connection between OpenDialog and your Freshdesk ticketing system, which you can then use within your conversation design. [**👉🏻 View detailed instructions for setting up and using your Freshdesk action**](/opendialog-platform/actions/actions-from-library/freshdesk-action.md) ## Custom actions If custom actions have been built for your application and/or account specifically, you will also find these in the Action library under the Custom section. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.opendialog.ai/opendialog-platform/actions/actions-from-library.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.