Actions from library

This section describes the different actions that are available through the actions library .

Freshdesk action

The Freshdesk action lets you set up a connection between OpenDialog and your Freshdesk ticketing system, which you can then use within your conversation design.

👉🏻 View detailed instructions for setting up and using your Freshdesk action

Custom actions

If custom actions have been built for your application and/or account specifically, you will also find these in the Action library under the Custom section.