# Actions from library

## Freshdesk action

The Freshdesk action lets you set up a connection between OpenDialog and your Freshdesk ticketing system, which you can then use within your conversation design. 

[**👉🏻 View detailed instructions for setting up and using your Freshdesk action**](https://docs.opendialog.ai/opendialog-platform/actions/actions-from-library/freshdesk-action)

## Custom actions

If custom actions have been built for your application and/or account specifically, you will also find these in the Action library under the Custom section.