Transfer

Transfers are when a user is handed over to someone or something, most commonly a transfer from a bot to a human. A transfer could also include a hand off to a different channel (bot to website, bot to email, bot to a different bot). Other considerations beyond transfer destination include if the user can come back and continue the original conversation, if the transfer is optional, if the user is told that they will be transferred, and if data are transferred too. When is a transfer needed and what are good ways to accomplish it? Let's dive in.