Here we have a scene where we will be gathering profile info from the user. We anticipate that the user may ask for help so we create an OPEN help turn. An open turn is always considered so if the user says anything like: "help", "I require assistance", "what am I supposed to do", etc we expect the Help Turn to match. The response within the Help turn can be highly contextualised since we know that we are in the Gather Profile Info scene.