If you have a
dataLayer variable defined on the page that the OpenDialog bot lives on, a number of events that happen in the chatbot will be passed to it as the bot is used.
The current list of events sent:
These are triggered by the user open/closing or interacting with the chat window
chat_displayed - Triggered when the chat is first displayed to the user
chatbot_minimized- Triggered when the chatbot is minimised
chatbot_maximized- Triggered when the chatbot is opened
download_chat_transcript- Triggered when the user downloads the transcript, if the option if available.
end_chat - Triggered when the user clicks on the 'end chat' link
confirm_end_chat- Triggered when user clicks on 'yes' after the clicking on 'end chat'
url_clicked (along with
url clicked and
text) - Triggered when a user clicks on an outboard link.
These events related directly to messages sent from the user or the chatbot
form_submitted (along with
message text) - Triggered when the user submits a form.
form_cancelled (along with
callback_id) - Triggered when the user cancels a form submission.
user_clicked_button_in_chatbot (along with
label) - Triggered when the user clicks on any button within the chatbot.
message_sent_to_chatbot - Triggered each time the user interacts or responds to the chatbot
message_received_from_chatbot (along with
message id) - Triggered each time the chatbot sends a message.